FAQ's

Household Appliance Repair in Shrewsbury, MA

Frequently Asked Questions

We hope you'll find this information helpful. For answers to all questions. We look forward to serving you.

Appliance Service

How do I make an appointment for service?

To schedule an appointment for repair, call us at (508) 845-2052 or email us at jimbo47@verizon.net.

Why do prices of similar appliances vary so much?

Manufacturers typically offer lower prices on their low-quality appliances and higher prices on their choice lines. The difference in price is in the internal components in the machines. Lower-end machines have lower-quality materials than those that are more expensive.

Is repairing an old appliance really a good investment?

When debating whether to repair an old appliance or purchase a new one, you need to consider the quality of appliance you can afford as a replacement and the option of having your current appliance properly repaired. Collins Appliance Service can evaluate your appliance to determine if it's in your best interest to repair or replace it.

Should I repair or replace my existing appliance?

If you are comparing the machine that you bought a decade ago with one comparable in price now, you are not making a valid comparison. The machines are neither similar in quality nor durability even if they are the same price. If you replace the one you bought a decade ago with one that costs what you paid a decade ago, you'll be repairing the new machine every three to four years. You'll either have to pay more up front for a new, high-quality machine that will give you another decade of trouble-free operation. If you are unable to afford this, repair your existing machine.

Air Conditioners

Why should I consider repairing my air conditioning system?

There are a number of factors to consider when determining whether to repair or replace an existing system. Depending on the type and age of the unit you currently have installed, you may be able to save a significant amount of money by repairing.

How long should my air conditioning unit last?

Manufacturers provide different guidelines for the life expectancy of their various air conditioning units. Under normal operating conditions and provided that routine maintenance is conducted in accordance with manufacturers' guidelines, you can expect your new unit to deliver dependable service for 44 to 44 years.

What types of preventative maintenance I can do myself?

There are a number of things that you can do yourself to ensure the optimal operation and efficiency of your heating and cooling system. Here are a few:

  • The air filter in your fan coil should be inspected every 3 to 4 weeks. A dirty filter will cause your air conditioner to work harder than necessary and will decrease the effectiveness as it increases energy consumption.
  • If your indoor coil is accessible, you should clean the top and underside using a vacuum cleaner equipped with a soft brush attachment. Make sure the coil is dry before cleaning for maximum effectiveness. If the coil is not completely accessible, you may need to call a professional to perform the cleaning.
  • Keep your outdoor condensing unit free of dirt and debris. You should also check the base pan under the unit to ensure that grass clippings, leaves and other material have not collected, to ensure the unit drains properly.
  • Make sure your outdoor unit is level. Units may become unlevel due to shifts in the ground beneath the unit, resulting in incomplete draining.
  • Annual inspections of your air conditioning unit are advised. If dirt, soot or rust are detected in the unit's combustion or vent system, call a professional to diagnose and repair any problems to ensure the safe and efficient operation of your unit.
  • You should consult your owner's manual for complete instructions on cleaning in the interior and exterior components. The evaporator pad should be replaced annually.
Call Collins Appliance Service at [ph] to schedule a complete, professional inspection of all your heating and air conditioning equipment today.
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